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8:30 AM to 6:00 PM EST

Sale Terms and Conditions

The terms and conditions of goods or services purchased from Hoists Direct LLC can be found at the following link: Terms of Sale

Warranty Overview

The Terms of Sale document provides a full overview of any warranty provided as part of a sale, and Hoists Direct LLC makes no other warranties, expressed or implied, including warranties of merchantability or fitness for a paticular purpose.  The products that we carry come with a manufacturer's limited warranty against defects in material or workmanship. Typically, a manufacturer's warranty does not apply where normal wear, abuse, improper or inadequate maintenance, eccentric or side loading, overloading, chemical or abrasive actions, excessive heat, or unauthorized modifications or repairs cause deterioration of the hoists, cranes or lever ratchets. Wear items such as brake pads, worn chain, handles of come along models, and worn pendant stations are typically not covered by the limited warranty.  The aformentioned two lists are not inclusive and represent an example of some of the items not covered by a warranty. Please read the information provided with your purchase, including the product manuals and other original equipment manufacturer supplied material, and follow all applicable safety precautions prior to using any product.  If you have any questions on what is covered by the manufactuer's warranty, please reach out to us with any questions. Manufacturers, at their option, may either repair and return the damaged item or provide a free replacement.  Any returns on cranes, manual hoists, electric hoist, or other products must have prior approval from Hoists Direct LLC before being returned, and must have a return goods authorization (RGA) number clearly marked on the item being returned.

Returns Procedure

Some of the products that we sell can be returned if the product is unused and in the original shipping package; provided that, the original equipment manufacturer authorizes the return. Returns on damaged shipments require carrier notification before calling Customer Service for return authorization. Manufacturers will generally not accept a return of goods after 30 calendar days. Hoists Direct LLC cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. A restocking fee may apply.  Please have your packing slip ready when you call. We are happy to supply you with your entire hoist and crane needs with some of the best names in industry such as Abell Howe, J.D. Neuhaus, Harrington, Yale, Columbus McKinnon and Budgit. We also supply Gantry crane products manufactured by Wallace Cranes. Please call in advance if you have any comments, questions or concerns. 

Use Tax Reporting Obligations

Unless otherwise specified on an order or quote, use tax may be due in connection with the purchase and delivery of tangible personal property to individuals and businesses.  Purchasers are required to file a use tax return if tax is due in connection with any purchase.  Under many state laws, purchases are not tax-exempt merely because Hoists Direct LLC is not required to collect sales tax.  Many state laws require purchasers to review untaxed purchases and, if any tax is owed, file the appropriate use tax return and pay any tax due.  Many state laws require disclosure of the statutes for retailers to provide this use tax disclosure.  In some states, the amount of Hoists Direct LLC sales into the state fall below thresholds set by the state or Hoists Direct LLC is registered to collect and remit sales tax in the state.  This notice is provided pursuant to the following list of known states where Hoists Direct LLC has a disclosure requirement: use-tax.

Contact Us

Hoists Direct LLC
123 Charter Street
Albemarle, North Carolina 28001
Phone: 704-985-1110
Fax: 704-985-1122


To Avoid Injury:
· Do not exceed Working load limit, load rating, or capacity.
· Do not use product to lift people or loads over people.
· Use only alloy chain for overhead lifting.
· Read and follow all manuals and safety precautions before using products.