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Privacy Policy

Thank you for visiting Hoists Direct website and reviewing our privacy policy. We strive to deliver outstanding products, services and experiences. We value your business and, most importantly, your loyalty. We recognize that privacy is an important issue. Our privacy policy is clear: We will collect no personal information about you when you visit our website unless you choose to provide that information to us.

Here is how we handle information about your visit to our website:

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, read pages, or download information, the only information we collect are the pages you request and the date and time you request them, the name of your internet service provider, the browser and type of machine you are using. We use this information to improve the usefulness of our website and measure site activity. We do not track or record information about individuals and their visits.

If You Send Us Personal Information

If you submit your resume through our website, we use your personal information only in considering your application for employment. This information is shared only with Hoists Direct Company employees involved in making hiring decisions.

If you choose to provide us with personal information by requesting a catalog, placing an order or sending an e-mail through our website, we use that information to help us respond to your request. We do not collect personal information for any other purposes. We will not call you regarding any promotions or share your telephone number with any other company. If you order a product from us or request a catalog, you are placed in our customer file and will receive transactional and/or promotional emails. If you do not wish to receive promotional e-mails from us, simply email us at: Info@hoistsdirect.com to be removed from our customer file.

We occasionally make customer mailing addresses available to other reputable catalog companies. If you do not wish to receive mailings from these companies or do not wish to receive the Hoists Direct Company catalog, please contact us via email at: Info@hoistsdirect.com. Provide us with your name and address as it appears on the mailing label, and we will be sure your name is removed.

Potential Future Modifications

This Privacy Policy was last updated on June 4, 2016. Hoists Direct LLC reserves the right to change, modify or amend this policy at any time. Use of this website after modification implies that you consent to this Privacy Policy as modified.

110% Lowest Prices Guaranteed

If within 30 days of your purchase at Hoists Direct LLC, you find the identical product for less by one of our competitors, we will refund to you 110% of the difference!*

Nationally advertised low prices found online must be printed out completely with proof of competitor's name, item make, manufacturer model number, Website, and the offer's expiration date clearly visible. Competitor quotes must include a copy of the original quote that includes company name, address, phone number and quote number for pricing verification. Competitors must be willing to confirm pricing provided.

To receive a refund, mail a copy (no faxes) of the advertisement or written quote together with a copy of your Hoists Direct LLC. invoice or packing slip to: Hoists Direct LLC, Price Guarantee, 123 Charter St. Albemarle, NC 28001.

*Refund valid on retail price of item only, not on shipping and/or handling charges. Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auction websites, or member club pricing. Item must be identical make and model# and shipping costs need to be clearly identified. Hoists Direct Inc. does not price match prior to purchase. Customer must purchase from Hoists Direct and follow the directions above to be considered for a refund. Please allow 6 - 8 weeks for refund processing.

Warranty:
All hoist and crane products come with a 1 year manufacturer's limited warranty against defects in material or workmanship as verified by Hoists Direct LLC. This warranty does not apply where normal wear, abuse, improper or inadequate maintenance, eccentric or side loading, overloading, chemical or abrasive actions, excessive heat, or unauthorized modifications or repairs cause deterioration of the hoists, cranes or lever ratchets. Wear items not covered are items such as brake pads, worn chain, handles of come along models, and worn pendant stations. This list is not inclusive and is just an example of some of the wear items of hoists and cranes. The manufacturer at their option may either repair and return the damaged item or provide a free replacement.
Any returns on cranes, manual hoists, electric hoist, or other products must have prior approval from Hoists Direct LLC. before being returned, and must have a return goods authorization (RGA) number clearly marked on the item being returned.

Except as stated herein, Hoists Direct LLC. makes no other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.


Returns Procedure:
All levers, chain hoists, cranes and other hoist and crane items can be returned within 30 days with authorization. Returns on damaged shipments require carrier notification before calling Customer Service for return authorization. All returns must be made within 30 days. Hoists Direct LLC cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. A restocking fee may apply.  Please have your packing slip ready when you call. We are happy to supply you with your entire hoist and crane needs with some of the best names in industry such as Abell Howe, J.D. Neuhaus, Harrington, Yale, Columbus McKinnon and Budgit. We also supply high quality Gantry crane products manufactured by Wallace Cranes. Please call in advance if you have any comments, questions or concerns about our return policy or warranties. 

Contact Us:
Hoists Direct LLC.

123 Charter Street .

Albemarle, North Carolina 28001

Phone: 704-985-1110 Fax: 704-985-1122

Warnings:

To Avoid Injury:
· Do not exceed Working load limit, load rating, or capacity.
· Do not use product to lift people or loads over people.
· Use only alloy chain for overhead lifting.
· Read all manuals and safety precautions before using products