Warranty:
All hoist and crane products come with a 1 year manufacturer's limited warranty against defects in material or workmanship as verified by Hoists Direct Inc. This warranty does not apply where normal wear, abuse, improper or inadequate maintenance, eccentric or side loading, overloading, chemical or abrasive actions, excessive heat, or unauthorized modifications or repairs cause deterioration of the hoists, cranes or lever ratchets. Wear items not covered are items such as brake pads, worn chain, handles of come along models, and worn pendant stations. This list is not inclusive and is just an example of some of the wear items of hoists and cranes. The manufacturer at their option may either repair and return the damaged item or provide a free replacement.

Any returns on cranes, manual hoists, electric hoist, or other products must have prior approval from Hoists Direct Inc. before being returned, and must have a return goods authorization (RGA) number clearly marked on the item being returned.

Except as stated herein, Hoists Direct Inc. makes no other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.

Returns Procedure:
All levers, chain hoists, cranes and other hoist and crane items can be returned within 30 days with authorization. Returns on damaged shipments require carrier notification before calling Customer Service for return authorization. All returns must be made within 30 days. Hoists Direct Inc. cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. A restocking fee may apply.  Please have your packing slip ready when you call. We are happy to supply you with your entire hoist and crane needs with some of the best names in industry such as Abell Howe, J.D. Neuhaus, Harrington, Yale, Columbus McKinnon and Budgit. We also supply high quality Gantry crane products manufactured by Wallace Cranes. Please call in advance if you have any comments, questions or concerns about our return policy or warranties.

Contact Us:
Hoists Direct Inc.• 123 Charter Street . Albemarle, North Carolina 28001 Phone: 704-985-1110 Fax: 704-985-1122